Progressive Lighting, with stores across Georgia, has illuminated homes for over 50 years. As the largest family-owned residential lighting showroom chain in the Southeast, we credit our success to loyal customers and our commitment to superior merchandise.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Several challenges emerged during the implementation. The unique business requirements specific to the lightning industry prevented the system from going live due to its complexity and excessive conflicting inputs. Additionally, the lack of streamlined processes impeded progress. Furthermore, BA Software joined mid-project, requiring time to understand the business and its processes, which further delayed implementation.
A third-party provider stalled the implementation due to other priorities and resource constraints. The EDI provider set a timeline for transitioning to the new ERP because the older ERP couldn’t support integration. The business’s reliance on a legacy ERP system for over 20 years made the adoption of NetSuite particularly challenging. Moreover, NetSuite’s performance was slower compared to the legacy ERP system, adding to the difficulties faced.
What did
BA Software Inc do
BA Software undertook several steps to ensure successful implementation. First, we gained a comprehensive understanding of the business and its requirements. We then mapped out customization and integration needs, freezing the go-live requirements. We streamlined processes by business areas and specific needs, and developed a realistic, executable project plan, ensuring on-site resources were available for support.
BA Software collaborated with third-party providers within their scope to maximize the statement of work outcomes. We created a detailed training plan for each business unit to boost end-user confidence. Additionally, due to time constraints, we deferred as many tasks as possible to “Phase 2,” ensuring the initial implementation remained on schedule and effective.
The Results
- Able to Go-Live in timely fashion
- Met EDI Deadline
- Project Plan Executed Successfully
- Fewer Post Go-Live issues
- Customer Loyalty
